Your privacy is respected and your information is handled with care.
This work is grounded in trust, discretion, and respect for your personal experience.
This page outlines how your information is collected, used, and protected.
Quantum Level is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.
- What Personal Information We Collect
We may collect personal information including:
- Full name
- Email address
- Phone number
- Billing and payment information
- Information provided in booking forms or intake questionnaires
- Session-related information voluntarily disclosed by you
- Website usage data (IP address, browser type, pages visited, device information)
Providing personal information is voluntary; however, failure to provide certain information may limit our ability to deliver services.
- How We Collect Information
We collect personal information when you:
- Book a session
- Complete intake forms
- Subscribe to newsletters
- Contact us via email, website forms, or social media
- Interact with our website
We may also collect limited information automatically via cookies and analytics tools.
- How We Use Your Information
We use your information to:
- Manage bookings and appointments
- Deliver services
- Respond to inquiries
- Process payments
- Provide relevant updates and newsletters (where consent has been given)
- Improve website performance and user experience
- Comply with legal obligations
We do not sell, rent, or trade personal information.
- Session Confidentiality & Recordings
All sessions are treated as confidential.
If sessions are recorded (for example, QHHT audio recordings provided to clients), recordings are:
- Used solely for client access and integration
- Not shared publicly without written consent
- Stored securely for a reasonable period
Clients are responsible for securely storing any recordings provided to them.
- Third-Party Service Providers
We use trusted third-party platforms including:
- Amelia (booking system)
- Stripe and PayPal (payment processing)
- Email marketing platforms (if applicable)
These providers may store or process data on our behalf. We recommend reviewing their privacy policies.
Payment details are processed securely and are not stored on our website servers.
- Cookies & Analytics
Our website may use cookies and analytics tools to:
- Understand website traffic
- Improve performance
- Enhance user experience
You may disable cookies through your browser settings, though this may affect website functionality.
- Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
While no online transmission can be guaranteed 100% secure, we take appropriate steps to protect your data.
- Access & Correction
You may request access to or correction of your personal information by contacting us at:
[Insert Contact Email]
We will respond in accordance with applicable Australian privacy laws.
- Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services
- Comply with legal requirements
- Resolve disputes
- Overseas Disclosure
Some third-party providers (e.g., payment or email platforms) may store data outside Australia. By using our services, you consent to this possibility.
- Changes to This Policy
We may update this Privacy Policy periodically.
The most recent version will always be published on this page with the updated date.
- Contact
For privacy-related inquiries, contact:
[Your Business Name]
[Email Address]
[Business Address if required]